The compensation for the Marvel Snap outage, a.k.a. “The Blip,” has been announced! I was surprised to see Second Dinner get this all put together so soon. The packages below are being billed not just as compensation, but as a way of welcoming back the community. The compensation is quite generous and there's something for everyone! It is expected to hit players' inboxes next week.
From the Marvel Snap development team:
Welcome Back Packages and Compensation
We. Are. Back! We can’t thank you all enough for being so patient with us through this downtime ordeal. Your outpouring of support to all of us at Second Dinner was heard and greatly appreciated. MARVEL SNAP isn’t just our job but it’s our passion. It’s a passion that we share with many of you all around the world. It’s not something we take for granted, so thank you again for your dedication, patience, and support.
Now on to the fun stuff! As we said earlier, we realize that many of you missed out on time-based content, rewards, and Missions during this outage. This disruption of service is more than just an unfortunate blip in our eyes. As such, we are not only committed to making up for this disruption, but we want to welcome back players, new and old, with some extra goodies to celebrate. Additionally, to make sure this never happens again, we’re working to bring more services in-house and partner with a new publisher. This is the beginning of a new era in MARVEL SNAP.
The team has prioritized getting the game back online first and foremost. Thanks again for your patience. As for US players, we wanted to make sure we covered all rewards for the missed time. For global players, we recognize this impacted you as well, so we included extras like Alliance rewards. To all players, we included an additional bonus on top as a thank you for your loyalty.
Below we fully outline the packages being delivered to players’ inboxes sometime next week:
Package Overviews
For US-based players– US Downtime Package:
For Players Over Collection Level 500
- 2 Spotlight Keys
- 5000 Season Pass XP
- 4150 Credits
- 6200 Collector’s Tokens
- 1000 Gold
- 5 Gold Conquest Ticket
- 3 Infinite Conquest Ticket
- 4000 Conquest Medals
- 1 Mystery Variant
- 6 Premium Mystery Variants
- 1 Cosmic Red Border
- 3 Cosmic Gold Border
- 155 x5 Random Boosters
For Players Under Collection Level 500
- 6 Mystery Series 3 Cards
- 5000 Season Pass XP
- 7150 Credits
- 1000 Gold
- 1 Mystery Variant
- 6 Premium Mystery Variant
- 1 Cosmic Red Border
- 3 Cosmic Gold Border
- 155 x5 Random Boosters
For non-US-based players– Global Gratitude Package:
For Players Over Collection Level 500
- 2 Spotlight Key
- 3000 Collector’s Tokens
- 1500 Credits
- 1 Mystery Variant
- 1 Premium Mystery Variant
- 1 Cosmic Gold Border
- 1 Cosmic Red Border
- 155 x3 Random Boosters
For Players Under Collection Level 500
- 6 Mystery Series 3 Cards
- 3000 Credits
- 1 Mystery Variant
- 1 Premium Mystery Variant
- 1 Cosmic Gold Border
- 1 Cosmic Red Border
- 155 x3 Random Boosters
FAQ
Who’s eligible for what?
All existing US-based players will receive the “US Downtime Package”.
Existing US-based players are defined as accounts that were created before Jan
20, 2025 and either “A” or “B” below:
A) Players whose account was created in the United States
B) Player who has any activity in the United States in the last 30 days prior to outage
Check your personal Collection Level number to see for which section you qualify.
All existing non-US players will receive the “Global Gratitude Package”.
Non-US players are defined by all players whose accounts were created before
Jan 20, 2025 and NOT covered by US-based players (A) or (B) definition above.
Check your personal Collection Level number to see for which section you qualify.
What if I used a VPN to play during the downtime in the US?
A players’ usage of a VPN will not affect their eligibility. This includes players from outside the US VPN-ing into the US to try and receive the US Downtime Package.
Community reaction has seemed overwhelmingly positive so far:
Zombies gave it an A+:
D4RE said “it gives me a lot of optimism on what's coming in the future.”
Twitter seemed quite pleased as well:
Bluesky went crazy for it:
Even Reddit likes it!
Strangely though, they seemed especially excited about the 6 Premium Mystery Variants. I have to admit, it will be fun opening those!
I had to dig pretty deep to find any complaints.
If you're wondering about the financial value or card progress value of the compensation, check out LaurenWhatevs’ math-crunching thread! It's approximately 2.5 new cards to US players and 1.5 cards to non-US players!
So that's it! I was surprised that this was put together so quickly and I think the compensation amount will go a long way toward smoothing over any worries about the outage while also potentially winning back some lapsed players in the process.
Hit up the comments section and let us know what you think of the compensation Second Dinner announced today! Come find me on Bluesky (@scosco) for more news and Snap discussion!